Deep Cleaning Brixton Terms and Conditions
These Terms and Conditions govern the provision of deep cleaning services in Brixton and set out the rights and responsibilities of both the customer and the service provider. By making a booking, the customer confirms that they have read, understood and agreed to these terms. The purpose of this document is to create clear expectations around the booking process, access arrangements, payment obligations, cancellations, service limitations, liability, waste handling and the law that applies to the agreement. In these terms, references to “we”, “us” and “our” mean the service provider, and references to “you” and “your” mean the customer or the person arranging the service.
Our Deep Cleaning Brixton services are intended for domestic and commercial properties and may include intensive cleaning of kitchens, bathrooms, living areas, appliances, fixtures, fittings and other agreed surfaces. A deep clean is more detailed than a standard maintenance clean, but it is still a cleaning service rather than a restoration, repair or refurbishment service. If a particular task is outside the normal scope of deep cleaning Brixton properties, we may decline it, apply an additional charge, or recommend that it be booked as a specialist service. Any estimate or quotation is based on the information provided by you and may be adjusted if the actual condition, size, level of contamination or access arrangements differ from what was described at the time of booking.
These terms apply to all bookings unless we expressly agree otherwise in writing. If any inconsistency exists between these terms and a written service quote or confirmation, the written confirmation will normally take priority for the specific booking concerned. No term shall affect your statutory rights as a consumer where applicable. We reserve the right to update or amend these terms from time to time, and the version in force at the time your booking is accepted will apply to that booking.
The booking process for Deep Cleaning Brixton begins when you provide the requested details about the property, the type of clean required, the preferred date and any special instructions. A booking is not confirmed until we have acknowledged acceptance, provided a confirmation of service, and where required received any deposit or pre-authorisation. We may ask for photographs, floor plans or other information to assess the work accurately. This is to ensure that the team attends with the right equipment, supplies and time allocation. If the information supplied is incomplete, inaccurate or misleading, we may revise the scope, price or appointment time, or cancel the booking if we cannot safely or reasonably perform the work.
You are responsible for ensuring that the property is reasonably ready for deep cleaning services on the scheduled date. This includes reasonable access to all areas to be cleaned, electricity, hot and cold water, lighting and any relevant keys, alarm codes or entry instructions. We may refuse to commence or continue work if the site is unsafe, unreasonably cluttered, infested, subject to hazardous contamination, or otherwise unsuitable for the agreed service. In such cases, any cancellation or call-out charge may still apply. If parking restrictions, loading restrictions or building access arrangements affect our attendance, you must tell us in advance. Any resulting delay, parking cost, waiting time or rescheduling cost may be added to the final invoice where permitted.
We may use subcontractors or suitably trained personnel to carry out all or part of the deep cleaning Brixton service, provided the standard of service remains consistent with the agreed booking. The date and time of attendance are estimates unless we expressly confirm a fixed slot. While we will make reasonable efforts to attend on time, we are not liable for delays caused by traffic, weather, staff illness, equipment failure, access issues, utility failures or events outside our reasonable control. If we need to rearrange the appointment, we will aim to give reasonable notice and offer an alternative date where possible.
Payment terms will be stated in the booking confirmation or invoice. Unless otherwise agreed, payment is due immediately upon completion of the service, or in advance where a deposit or pre-payment has been requested. We may require full or partial payment before the cleaning begins, particularly for larger jobs, commercial premises, same-day appointments or first-time customers. Accepted payment methods may include bank transfer, card payment or another method specified at the time of booking. All prices are stated in pounds sterling and, unless expressly stated otherwise, may be subject to VAT where applicable. Any quotation is based on the information provided and may change if the actual work differs materially from the original description.
If the property requires additional work beyond the agreed scope, we will normally seek your approval before proceeding. Additional charges may arise where the condition of the premises is significantly worse than expected, where there is heavy grease build-up, limescale, mould, bodily fluids, pet waste, smoke residue, excessive clutter, or where specialist products or equipment are needed. Where it is not reasonably possible to obtain approval in advance, we may complete urgent work only if necessary to protect the quality of the service or the safety of staff, and any reasonable charges for that work will be payable by you. Late payments may attract interest and recovery costs in accordance with applicable law.
Cancellations and rescheduling requests should be made as early as possible. If you cancel with sufficient notice, no charge may apply, provided this is consistent with the booking terms given at the time of reservation. For short-notice cancellations, missed appointments, or situations where access is not provided, we may charge a cancellation fee, a wasted journey fee or the full service price if we have already allocated staff, equipment and time to the booking. If you request a date change, we will try to accommodate it, but this is subject to availability. Repeated changes may be treated as cancellation and rebooking. Where a deposit has been paid, we may retain all or part of it to cover reasonable losses caused by cancellation.
We will use reasonable skill and care in providing deep cleaning Brixton services. However, a deep clean has practical limits and does not guarantee the removal of all stains, odours, marks or long-standing contamination. Some surfaces, materials and finishes can be delicate, aged or already damaged, and cleaning may reveal pre-existing wear. We are not responsible for deterioration that occurs because a surface was previously weakened, badly maintained or unsuitable for standard cleaning methods. You should inform us in advance of any fragile items, antiques, specialist flooring, untreated surfaces, water-sensitive materials or other areas requiring caution. Unless otherwise agreed, you are responsible for removing valuables, documents, cash, jewellery and items of sentimental or financial importance before the service begins.
Our liability is limited to losses caused directly by our proven negligence, breach of contract or failure to exercise reasonable care and skill. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud or any other matter that cannot legally be excluded. Subject to that, we are not liable for indirect, special or consequential losses, loss of profit, loss of opportunity, loss of business, or damage resulting from pre-existing defects, incorrect information supplied by you, or circumstances outside our control. If we are found liable for damage to property, our total liability for that booking will ordinarily be limited to the reasonable cost of repair or replacement, taking depreciation into account, or the amount of our insurance cover if lower, except where the law requires otherwise.
Nothing in these terms prevents you from raising concerns about the quality of a deep cleaning service. If you believe an area was not cleaned with reasonable care, you must notify us within a reasonable time after completion and provide sufficient detail for review. We may, at our discretion, inspect the issue, arrange a return visit or offer a partial remedy if appropriate. Any remedial visit will be limited to the original agreed scope and does not create an obligation to clean areas that were not included in the original booking. If access is denied or the property has been altered after the service, our ability to assess a complaint may be limited.
Waste handling and disposal are governed by applicable UK laws and local regulations. As part of a Deep Cleaning Brixton appointment, we may remove ordinary cleaning waste such as disposable cloths, used pads, empty product containers and non-hazardous debris generated during the service, provided this is included in the agreed scope. We are not a general waste collection or hazardous waste disposal service. Items such as clinical waste, sharps, asbestos, chemicals, paint, solvents, fuel, gas cylinders, large appliances, electrical waste, bulky rubbish, biohazardous material or any regulated waste must be disclosed in advance and may require specialist handling. If such waste is discovered unexpectedly, we may suspend the job, charge additional fees, or refuse to handle it.
You are responsible for ensuring that any waste present at the property has been lawfully stored, identified and declared. Where we agree to remove waste, you must ensure that it does not contain prohibited or dangerous materials unless we have expressly accepted that task in writing. You agree to indemnify us against losses, fines, claims or costs arising from inaccurate descriptions of waste, unlawful storage, or your failure to comply with relevant disposal rules. We will act in accordance with the Environmental Protection Act 1990, the duty of care for waste, and any other legislation or code of practice that applies to the work. We may refuse to transport or dispose of any item that we reasonably believe to be unsafe, unlawful or outside our competence.
These terms and the contract between us are governed by the laws of England and Wales. Any dispute, claim or matter arising from or connected with the service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law gives you a different mandatory right. If any part of these terms is found to be invalid, unlawful or unenforceable, the remainder will continue in full force. Failure by us to enforce any right or term at any time does not waive that right or term. These conditions form the entire agreement for the booked service unless modified in writing and agreed by both parties.
