Deep Cleaning Brixton Privacy Policy

This Privacy Policy explains how Deep Cleaning Brixton collects, uses, stores and protects personal data relating to our customers and prospective customers in the Brixton area. It also sets out your rights under the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Deep Cleaning Brixton customers and individuals who make enquiries about our services in the Brixton area, whether contact is made by phone, in person, via online forms, or through any other communication channel we operate. It covers personal data processed in connection with domestic and commercial deep cleaning services and related activities.

Data Controller

Deep Cleaning Brixton is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection law.

Personal Data We Collect

We only collect personal data that is relevant and necessary for the provision of our services, administration of our business, and compliance with legal obligations. The categories of personal data we may collect include:

Identification and contact details such as your full name, postal address, service address, billing address, and general location in the Brixton area, as well as contact details such as your preferred communication channels.

Service and booking information such as details of the services requested, type and size of property, access instructions, preferred dates and times, service notes and any special requirements you tell us about, such as areas to focus on or instructions regarding pets or belongings.

Payment and transaction data such as records of services purchased, amounts charged, payment status, invoices and receipts, and limited payment-related information necessary for accounting and fraud prevention. We do not store full payment card details; where card payments are taken, these are processed securely by third party payment processors.

Communications and correspondence such as enquiries, quotes, emails, messages and any feedback, reviews or complaints you provide to us, including any information you choose to include in your communications.

Operational and technical data such as appointment logs, confirmation and reminder records, and, where relevant, basic device or technical information generated by your interactions with our online channels, to the extent necessary for security, troubleshooting and service improvement.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis to do so. Depending on the context, the lawful bases we rely on include:

Performance of a contract where the processing is necessary to prepare, enter into or perform a contract with you. This includes arranging bookings, providing cleaning services, managing access to your property, processing payments and communicating with you about your services.

Compliance with legal obligations where we are required to process personal data to meet legal, regulatory or accounting requirements, such as maintaining financial records for tax and audit purposes or responding to lawful requests from authorities.

Legitimate interests where the processing is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. These interests include managing and improving our services, responding to enquiries, preventing fraud and misuse, and maintaining business records.

Consent where you have given us clear consent to process your personal data for a specific purpose, such as receiving certain types of optional marketing communications. You have the right to withdraw your consent at any time, although this will not affect processing that has already taken place.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide and manage our deep cleaning services, including handling enquiries, issuing quotes, confirming bookings, attending at your property, tailoring services to your instructions and following up on completed work.

To manage customer relationships, respond to your questions and requests, handle complaints, request feedback, and provide customer support before, during and after service delivery.

To administer billing and payments, including issuing invoices, processing payments through third party providers, reconciling transactions and keeping accurate financial records.

To operate, secure and improve our business operations, including staff scheduling, training, internal reporting, quality control, and the prevention and detection of fraud or misuse of our services.

To send you service-related communications that are necessary for the performance of our contract with you, such as appointment confirmations, reminders or material changes to our terms or policies.

To send you marketing communications, such as information about new or related services, only where we have a lawful basis to do so and always with the option to opt out of such communications.

Data Sharing and Processors

We do not sell your personal data. We may share your data with carefully selected third parties who act as data processors on our behalf or who are independent controllers where required by law. These may include:

Service providers such as payment processors, accounting and invoicing providers, customer management tools, secure data storage providers and IT support services who help us operate our business efficiently and securely.

Professional advisers such as accountants, auditors or legal advisers where necessary for obtaining professional advice or meeting regulatory obligations.

Authorities and regulators where disclosure is required by law, for example to comply with tax, regulatory or law enforcement requests or to protect our rights, property, staff or customers.

Where we use data processors, we ensure that they are bound by written contracts that require them to process your personal data only on our instructions, to keep it secure and to comply with applicable data protection laws.

International Transfers

Where personal data is transferred outside the United Kingdom or European Economic Area by our service providers, we will ensure that appropriate safeguards are in place to protect your data in accordance with data protection law. These safeguards may include the use of standard contractual clauses or reliance on an adequacy decision, where applicable.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting or reporting requirements.

Customer and booking records are generally retained for a period that allows us to manage ongoing relationships, respond to queries, and maintain accurate financial and service histories, after which the data is securely deleted or anonymised unless a longer retention period is required by law.

Financial and transactional data is typically retained for the period required under applicable tax and accounting laws. Communications such as enquiries or complaints may be retained for a reasonable period to allow us to respond, manage issues and improve our services.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data processed by Deep Cleaning Brixton. These rights may be subject to certain conditions and exemptions and include:

Right of access You can request confirmation as to whether we process your personal data and obtain a copy of that data, together with information about how we use it.

Right to rectification You can ask us to correct inaccurate or incomplete personal data that we hold about you.

Right to erasure You can ask us to delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing You can request that we restrict the processing of your personal data in certain situations, such as while we are assessing a request for rectification or objection.

Right to object You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds to continue or the processing is needed for legal claims.

Right to data portability Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to transmit it to another controller.

Right to withdraw consent Where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your rights have been infringed.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include access controls, staff training, secure storage and regular review of our data handling practices. While we strive to protect your personal data, no system can be completely secure and you share information with us at your own risk.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection best practice. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.