Deep Cleaning Brixton Terms and Conditions of Service

These Terms and Conditions set out the basis on which Deep Cleaning Brixton provides professional cleaning services to residential and commercial customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual or business purchasing cleaning services from Deep Cleaning Brixton.

Company means Deep Cleaning Brixton, the provider of cleaning services.

Services means any deep cleaning, end of tenancy cleaning, one off cleaning, after builders cleaning, or related cleaning services provided by the Company.

Premises means the residential or commercial property where the Services are to be carried out.

Booking means a confirmed request for Services by the Client, agreed with the Company.

2. Scope of Services

The Company provides deep cleaning and related cleaning services for residential and commercial properties within its advertised service area. The exact scope of work for any Booking will be as agreed with the Client at the time of confirmation, based on the information provided by the Client.

Unless expressly agreed in writing, the Services do not include removal of heavy items or furniture, work at height beyond the safe reach of a standard step ladder, or any work requiring specialist licences or certifications such as electrical, gas or structural work.

The Company reserves the right to decline or discontinue Services where conditions at the Premises present a risk to the health and safety of its staff, or where the work differs substantially from the original description provided by the Client.

3. Booking Process

Bookings may be made by the Client through the Companys accepted communication channels as advertised on its official materials and website. A Booking is not confirmed until the Company has issued a confirmation and, where required, the Client has paid any applicable deposit.

When making a Booking, the Client must provide accurate and complete information about the Premises, including property size, number of rooms, current condition, access details, and any special requirements. The Companys quotation and recommended duration are based on this information.

If upon arrival the Premises differ materially from the description given, the Company may adjust the price, alter the scope of Services, or refuse to undertake the work. Any change in price will be agreed with the Client before work proceeds.

The Client is responsible for ensuring access to the Premises at the agreed date and time. Where keys or access codes are provided, the Client must ensure they work correctly and that any building or concierge restrictions have been communicated and cleared in advance.

4. Pricing and Quotations

Prices are based on the type of service, property size, condition of the Premises, and any additional requirements agreed with the Client. Quotations may be provided as fixed price or estimated price. Where a fixed price is given, it is based on the information supplied by the Client at the time of Booking.

All quotations are valid for a limited period from the date of issue, as specified by the Company. The Company reserves the right to revise any quotation where the information provided by the Client was inaccurate or where the scope of work changes.

Additional services requested on the day of the Booking, or necessary due to the condition of the Premises, may incur extra charges which will be agreed with the Client before the work is carried out.

5. Payments and Deposits

The Company may require a deposit to secure a Booking. The amount and due date of any deposit will be communicated to the Client at the time of Booking. A Booking will not be considered confirmed until any required deposit has been received.

Unless otherwise agreed, the balance of the payment is due on completion of the Services on the same day. The Company accepts payment methods as specified in its current payment policy, which will be explained at the time of Booking.

For commercial Clients or larger projects, alternative payment terms may be agreed in writing. Where invoice terms are granted, payment must be made in full by the due date stated on the invoice.

In the event of late payment, the Company reserves the right to charge interest and reasonable administration fees for recovery of the outstanding sum, in accordance with applicable law.

6. Cancellations and Rescheduling

The Client may cancel or reschedule a Booking by giving the Company notice within the time frames specified in this section. All cancellations and rescheduling requests must be made through an accepted communication channel, clearly stating the Clients name, address, and scheduled date of service.

If the Client cancels a Booking more than 48 hours before the scheduled start time, any deposit paid may be refunded or applied to a future Booking at the Companys discretion.

If the Client cancels a Booking less than 48 hours before the scheduled start time, the Company reserves the right to retain any deposit paid and to charge a cancellation fee up to a reasonable proportion of the agreed service price to cover allocated staff time and administrative costs.

Where the Client fails to provide access to the Premises at the agreed time, or the cleaning team is unable to start work due to circumstances within the Clients control, this may be treated as a late cancellation and the applicable cancellation fee may be charged.

The Company may need to cancel or reschedule a Booking due to staff illness, adverse weather, transport disruption, or other circumstances beyond its reasonable control. In such cases, the Company will notify the Client as soon as reasonably possible and offer an alternative date and time. The Company will not be liable for any loss arising from such cancellation or rescheduling.

7. Client Obligations and Access

The Client is responsible for providing a safe working environment at the Premises, including adequate lighting, running water, and electricity. The Client must ensure that any alarms are disarmed or that the Company has been provided with the necessary codes or instructions.

Valuable, fragile, or irreplaceable items should be safely stored away before the start of the Services. The Client is expected to inform the Company of any items or surfaces that require special care or cleaning products.

The Client must not request or encourage the Companys staff to undertake any work that is outside the agreed scope of Services or that may compromise health and safety standards.

8. Quality of Service and Complaints

The Company aims to provide Services with reasonable care and skill and to meet the agreed standards as closely as possible. If the Client is dissatisfied with any aspect of the work, they should contact the Company as soon as possible and no later than 24 hours after completion of the Services.

The Client should describe the issue in detail and, where possible, provide supporting evidence. The Company will investigate the complaint and, where appropriate, arrange for a cleaner to revisit the Premises to rectify any reasonable concerns. The Companys obligation will be limited to carrying out such rectification and will not extend to refunds unless required by law or agreed as a gesture of goodwill.

9. Liability and Limitations

The Company will exercise reasonable care and take appropriate precautions when providing the Services. However, the Companys liability is subject to the limitations set out in this section.

The Company will not be liable for pre existing damage, wear and tear, or defects in the Premises or any items therein. The Client is encouraged to highlight any damage or areas of concern before work begins.

The Company shall not be liable for any loss of profits, loss of business, loss of data, or any indirect, consequential, or special loss or damage arising out of or in connection with the provision of the Services.

In the event of any proven damage caused by the Company during the provision of the Services, the Companys liability shall be limited, at its option, to either repairing the damage, replacing the item with one of similar type and quality, or paying the cost of such repair or replacement, subject always to any applicable insurance cover and legal limitations.

Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

10. Insurance

The Company maintains appropriate insurance cover in respect of public liability and, where applicable, employers liability for the provision of its Services. Details of the Companys insurance policies are available upon reasonable request.

11. Waste Handling and Environmental Regulations

During the provision of Services, the Company may generate general household or office waste, dust, and debris. Unless expressly agreed in writing as part of the Booking, the Companys standard service does not include removal of large items, construction waste, hazardous material, or regulated waste from the Premises.

The Client is responsible for ensuring that any waste disposed of by the Company using the Clients bins or waste facilities complies with local waste disposal and recycling regulations. Where the Client requests removal of waste from the Premises, the Company will only do so in accordance with applicable waste handling regulations and may charge additional fees for this service.

The Company will not handle or dispose of hazardous materials, including but not limited to asbestos, clinical or medical waste, chemical waste, or any material that is subject to special handling requirements. If such materials are discovered at the Premises, the Company may suspend or terminate the Services and the Client will be responsible for any additional costs or specialist contractors required.

12. Health and Safety

The Company is committed to maintaining high standards of health and safety for both its staff and Clients. All cleaning work will be undertaken in accordance with relevant health and safety requirements and with the manufacturers instructions for cleaning products and equipment.

The Client must inform the Company of any known health and safety risks at the Premises, such as loose floorboards, broken glass, electrical hazards, or contamination. The Company reserves the right to withdraw staff from any situation where there is an actual or perceived risk to health and safety.

13. Use of Supplies and Equipment

Unless otherwise agreed, the Company will supply all necessary cleaning products and equipment required to carry out the Services. The Client must notify the Company in advance of any allergies, sensitivities, or restrictions relating to cleaning products.

If the Client requests that the Company use the Clients own products or equipment, the Company will not accept liability for any damage or unsatisfactory results caused by those products or equipment.

14. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay results from events or circumstances beyond its reasonable control. Such events include, but are not limited to, extreme weather, natural disasters, strikes, transport disruption, power failures, pandemics, or acts of government.

15. Privacy and Data Protection

The Company will collect and process personal information about the Client only as necessary to manage Bookings, provide Services, handle payments, and deal with queries or complaints. The Company will take reasonable measures to keep such information secure and to comply with applicable data protection laws.

By using the Services, the Client consents to the Company using their personal information for the purposes described above. The Client may request details of the information held about them and can ask for corrections where necessary, in accordance with applicable legal rights.

16. Amendments to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, or its business practices. The latest version will be made available through the Companys usual communication channels. The version in force at the time of Booking will apply to that Booking.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

18. Severability

If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Client and the Company in relation to the provision of the Services and supersede any prior understandings, representations, or agreements, whether written or oral.